Case Management

At The Deli, our case management services are delivered in a therapeutic context through with our counselling sessions.

Through the therapeutic process, our counsellors work with our clients to define their goals and needs in a hands-on collaboration, seamlessly integrated with therapeutic principles to empower clients in their journey to healing and safety.

It’s not just a set of tasks but a practical and essential component of our commitment to providing holistic therapeutic support. Case Management here is about enhancing the client’s capability, skills, and confidence to meet their specific goals such as leaving a violent relationship, accessing affordable housing or regaining custody of their children.  

Understanding the evolving landscape of safety, we extend our services to include e-safety support, assisting clients in securing their digital footprint and assets. In an age where digital presence is integral, we recognise the importance of ensuring the online safety of those we support. 

How we help

As part of our case management services, counsellors may internally refer clients to specialists within our team for: 

E-Safety Support

Understanding the evolving landscape of safety, we extend our services to include e-safety support, assisting clients in securing their digital footprint and assets. 

Applications and documentation support

We guide clients through the intricate process of completing documentation, facilitating access to support from both government and NGO organisations.

Practical & Emotional Support

This comprehensive approach reflects our commitment to empowering individuals not just emotionally but also practically, enabling them to navigate various avenues of support. 

It’s important to note that eligibility for case management support at The Deli is tied to active engagement in therapeutics. This ensures a cohesive and integrated approach, allowing us to provide tailored, holistic support that addresses both immediate and long-term needs, fostering a journey of healing and empowerment for our clients.


The Deli Women and Children’s Centre is located in Eastlakes close to bus stops. For the safety of our staff and clients we do not publicly list our address.  

As part of the intake process, we will discuss our locations and you can decide which is most suitable for you. The location and address of appointment will be confirmed in SMS reminders sent 48 hours before your next appointment. 

The following transport lines have routes that pass near the centre: 

  • Bus: 303, 306, 343, 358 
  • Train: T8 

There is also plenty of free street parking out the front of the centre. 

If you aren’t able to travel to Eastlakes, we operate at outreach locations in Maroubra and Randwick, and we can offer online or phone appointments as well.  

We offer free counselling, parenting support and case management for women and children in the Bayside and Randwick local government areas who have experienced domestic and family violence.  

Bayside Council Local Government Area comprises of the following 29 suburbs: Arncliffe, Banksia, Bardwell Park, Bexley, Bexley North, Botany, Banksmeadows, Brighton Le-Sands, Kyeemagh, Carlton, Daceyville, Eastlakes, Hillsdale, Eastgardens, Kingsgrove, Kogarah, Mascot, Monterey, Pagewood, Ramsgate, Ramsgate Beach, Rockdale, Roseberry, Sandringham, Dolls Point, Sans Souci, Turrella, Bardwell Valley and Wolli Creek. 

Randwick City includes the suburbs of Centennial Park (part), Chifley, Clovelly, Coogee, Kensington, Kingsford, La Perouse, Little Bay, Malabar, Maroubra, Matraville, Phillip Bay, Port Botany, Randwick, and South Coogee. 

As part of our intake process we may assess that there are other services more suitable to support a client than The Deli and will facilitate referrals with those alternative service providers. 

Childminding is offered to current clients during their appointments.

We have outdoor and indoor activities available across all age groups. When bringing your child to an appointment please provide:

  • A water bottle 
  • Something to eat if it is their normal meal time 
  • A jacket or jumper during cooler weather 
  • Nappies, pull-ups and wipes 

You will be asked to complete a short form prior to childminding to ensure we have important information on hand such as any allergies or health concerns.

There is limited availability, so please advise the intake team or your counsellor if you require childminding. 

If you have not attended an appointment or group for more than 3 months then you will need to complete the intake process again.

During intake we will discuss your immediate needs and ensure that we are still the best placed service to provide support.

At times supporting clients in accessing different services will ensure a better outcome for them, and in those circumstances our intake and case management staff will provide referrals and support clients with completing forms and applications.

We believe counselling is beneficial for anyone to engage with, at the right time.

Recovering and healing from domestic and family violence can be a long journey, and specialised domestic violence counselling can play an integral part in rebuilding your life. The benefits of counselling at The Deli include: 

  • Having a safe space to tell your story guided by qualified professionals 
  • Help you break a pattern or cycle of abuse 
  • Equip you with the skills to identify and regulate your emotions 
  • Build resilience and coping skills 

At times we may recommend that a client returns to us in a few months when they have more capacity to engage and benefit from the counselling experience. We will always ensure there is a support system in place for the client before making this recommendation. 

We encourage clients to visit us at Eastlakes for their intake appointment, though it can also be completed by phone or video call as well.

During this session you will meet with a member of our Client Experience team for a 60 minute appointment and we will: 

  • Chat about what has brought you to The Deli and what sort of support you are seeking 
  • Assess your safety  
  • Discuss any immediate needs and how we can assist; for example food, medication or toiletries 
  • Walk you through our services  
  • Suggest other services that may also be able to assist you and provide referrals as agreed 

During this intake appointment we will also have to complete a few forms with which our Client Experience Officer will assist you. 

Your first appointment with a counsellor will run for approximately 1 hour. During this time you will discuss as much or as little as you are comfortable to disclose. This is an opportunity for you to get to know your counsellor and raise any questions, concerns or needs. Many of our clients mention that they are nervous before their first appointment, but always feel much better at the end.

Feel free to come a little earlier than your appointment time and enjoy a cup of tea or coffee with a biscuit. 

Parenting after domestic and family violence can be extremely challenging. Our parenting support appointments focus on strategies and techniques to maintain, create or deepen the connection with your children and manage your triggers, especially when they are dysregulated.

A parenting support appointment runs for approximately an hour and can be held in person at Eastlakes or by phone or video call. 


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